The mobile application QENREX (package com.qenrex.app) and website qenrex.com are operated by QENREX. Use this page to request that your account and associated personal data be deleted.
How to request account deletion
- Send an email to support@qenrex.com from the same email address registered on your QENREX account.
- Use the subject line: Account deletion request.
- Include: your full name (if provided), the registered email / Google Sign-In email, and a clear statement that you want the account and associated personal data deleted.
- We will verify ownership of the account (we may ask a short confirmation question) and then process the request.
Prefer email with one tap: Request account deletion.
What we delete
After verification, we delete or irreversibly anonymize:
- Account profile (name, email, authentication credentials)
- App session / device tokens (including push notification tokens)
- In-app preferences and paper / demo desk data tied to your user id
- Broker connection metadata stored for your account (if any)
What we may retain
We may retain limited records where required by law, fraud prevention, dispute resolution, or tax / payment compliance — for example:
- Payment or subscription transaction records (manual UPI / USDT / store receipts) for the retention period required by applicable law
- Security / abuse logs needed to investigate fraud or unauthorized access (typically retained for a limited period, then deleted or aggregated)
Retained records are not used for marketing and are not sold. See our Privacy Policy for broader processing details.
Timeline
We aim to complete verified deletion requests within 30 days. You will receive a confirmation email when the account has been deleted (or if we need more information).
Subscriptions
Deleting your QENREX account does not automatically cancel a Google Play or App Store subscription. Cancel store billing separately in the store account settings. See our Refund Policy.
Partial data requests (optional)
If you want specific personal data corrected or erased without closing the whole account, email support@qenrex.com with the subject Data request and describe what you need. We will respond under the same Privacy Policy process.