Services agreement

This document was last updated on July 15, 2025

The website qenrex.com (“Website”) and Mobile application “QENREX”, available in various app stores, are owned by QENREX (“Company”). The commercial name of the company is “QENREX”. The company is registered under registration Number: 3582, with the registered company address at Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, Saint Vincent and the Grenadines.

By accessing the Mobile Application, we assume you accept these terms and conditions. Do not continue to use QENREX's Mobile Application or any Services if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to this Service agreement (the “Agreement”) and other applicable terms, such as Privacy Policy: “Client”, “You” and “Your” refers to you. The “Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the You and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Acceptance of Service Agreement

1.1 By using the QENREX's Mobile Application, you acknowledge that you have read, understood, and agree to be bound by this Service agreement and all applicable laws and regulations. The Parties recognize that the Acceptance of the current Agreement shall be unconditional. The acceptance of this Agreement in any case constitutes your consent to the terms of the Service Agreement and Privacy Policy.

1.2 If you are using the QENREX's Mobile Application on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Service agreement.

2. Changes to the Agreement

2.1 We reserve the right to modify or update this Service agreement at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Mobile application after any changes to this Service agreement constitutes your acceptance of the new version of Service agreement.

3. Definitions used in the Agreement

3.1 The Acceptance means your any action certifying that you have fully accepted the conditions of the Agreement, including taking actions to fulfill the conditions in this Agreement.

3.2 The Account means an account on the Mobile application created by the User, which is accessed by the User using the Authorization Credentials.

3.3 The Agreement means Service Agreement regulating the use of the Services by you, concluded between the Company and you on a non-exclusive and non-discriminatory basis as a result of the acceptance by you of a public offer, which grants to the Company and you the rights and imposes obligations specified in this Agreement.

3.4 The Mobile application(s) or the App(s) means the mobile application(s) designed to assist users in managing personal strategies and insights related to financial markets through user-configured settings.

3.5 The Parties means the parties to the current Agreement, namely you and the Company. Each separately is referred to as the Party.

3.6 The Services consist of the access to and use of the Mobile application and other features, in particular, the automated generation of trading instructions based on pre-configured algorithms, strategies, or rules set by the user.

3.7 Subscription Terms means the initial subscription Term and all subsequent renewals.

3.8 User(s) means the individual natural or legal person(s) using the Services. Users are also referred to as "you".

4. General statements

4.1 To utilize the full functionality of the Services, you must have an active account with a third-party brokerage of your choice. You are solely responsible for complying with the terms and conditions of your broker. The Services operate based on market data and generate trading instructions; you are solely responsible for directing these instructions to your broker for execution.

4.2 The acceptance of the Agreement is constituted with manual acceptance by you of the Agreement and Terms and Conditions before activating the automated instruction features of the Apps.

4.3 The Company may at any time terminate the Agreement in whole or in part, as well as suspend the provision of the Services, which will not be considered an unlawful act on its part and cannot be a ground for any claims.

5. Registration Personal Account

5.1 To access our Services, please download our Mobile Application. To fully utilize all features and Services, you are required to register and create an Account. During registration, you must provide a valid email address and choose a strong password as outlined in the registration process. These details together constitute your "Authorization Credentials." Users also have the option to register for and access the Mobile Application using their Google or Apple accounts. By choosing to register via Google or Apple, you authorize the Mobile Application to access certain information from your respective account as permitted by the applicable terms and privacy policies of Google and Apple.

5.2 Your Account is for your use only, and you are prohibited from allowing third parties to access it. You are solely responsible for maintaining the confidentiality of your Authorization Credentials and for any activity that occurs under your Account. If your Account is blocked or deleted for any reason, you are no longer permitted to use the Mobile application, including through creating or using a new or different Account.

5.3 You confirm that the information provided during Account creation is accurate and complete. You are responsible for maintaining the accuracy of your Account information.

5.4 QENREX reserves the right to discontinue certain functionalities of the Account, Mobile Application or other Services at any time. We may also decline to provide an Account to any individual or impose additional requirements for Account creation.

6. Subscription terms and paid functionality

6.1 The Company provides to you the Services on conditions stipulated herein. The Apps are distributed on a free-of-charge basis.

6.2 To access some of the features of the App, you will need a subscription (“Subscription”). Subscriptions are available for a fixed monthly or yearly fee and can be purchased through our Mobile application.

6.3 QENREX offers several Subscription packages, each varying in features such as the number of customizable strategy modules and analytical views available to the user. No actual accounts and trading infrastructure is provided. Detailed information about each package is available on our Pricing page.

6.4 Unless otherwise specified, the Subscription will begin and end according to the dates specified in the subscription package (“Initial Term”). The Subscription may be terminated earlier by the User in accordance with this clause, or by QENREX if the User breaches these Agreement or applicable laws and regulations.

6.5 Upon the start date of the Subscription, QENREX will grant the User immediate access to the features according to the selected Subscription package.

6.6 Following the Initial Term, the Subscription will automatically renew for the same duration as the Initial Term unless either QENREX or the User provides written notice through the Website or Mobile application indicating their intention not to renew. The Subscription will terminate one month after such notice is given.

6.7 You have the right to cancel your Subscription in accordance with the applicable rules of app stores. See also our Refund Policy.

7. Use of the Mobile application and the Services

7.1 The Company provides the Services as a result of your explicitly expressed will. Any trading instructions generated by the Services are made solely with your consent. The Apps do not have access to deposits or withdrawals and are not designed to do so.

7.2 As a part of the Services, you are entitled to use the Apps in the following modes:

7.3 If you decide to use our automated services, you may be required to provide market data inputs or configure the App to receive data from a source you authorize. You are responsible for ensuring you have the right to use such data sources with our Services.

7.4 The Company has the right to amend the Services at any time (e.g., introduce new types of Services, exclude certain types of Services, change the scope of Services). You cannot change the scope of Services provided to you.

7.5 As a condition of your use of the Mobile Application (or other Services), you agree not to provide us with any information, data or content that is incorrect, inaccurate, incomplete or in violation of any law or regulation, or is unacceptable by common standards.

7.6 You agree that you will not, and will not allow any third party to:

7.7 QENREX reserves the right to temporarily or permanently disable any functionality of the Mobile Application or other Services if the User violates this clause, breaches other provisions of the Agreement, or causes damage to QENREX or its partners, exchanges and providers.

8. Rights and duties of the Parties

8.1 Obligations of the Company: provide Services following this Agreement; inform you about sufficient changes to this Agreement and Privacy Policy.

8.2 Rights of the Company: modify, change or terminate Services without prior notification; restrict access if you are not eligible; terminate the Agreement if you do not fulfil obligations; assign rights or obligations at its sole discretion.

8.3 Your obligations: read and accept the Agreement, Disclaimer Notice and Privacy Policy; inform the Company of breaches; comply with dispute settlement; notify of claims; comply with applicable laws; not disclose or misuse results of the Services; monitor Website updates; not reverse engineer the Apps or interfere with Company networks.

8.4 Your rights: receive the Services in the scope established by this Agreement; terminate the Agreement as determined herein.

9. Responsibility of the Parties

9.1 You understand and agree that the Services are provided on “as is” and “as available” basis. The Company is not responsible under any circumstances for the quality and reliability of the Services, or your and/or third parties’ losses and/or lost profits.

9.2–9.5 QENREX assumes no responsibility for unavailability of the Mobile application, difficulty downloading or accessing content, communication failures, actions of third parties (exchanges, brokers, market data providers), or governmental actions impacting fulfillment of this Agreement. All Services operate independently from third-party financial institutions. Responsibility for selecting and using third parties lies entirely with the User.

10. Changes to and termination of the Agreement

10.1 The Agreement is active since the moment of publishing on the Website, and becomes binding since the moment it is accepted by you.

10.2 The Agreement can be terminated after you delete Your Account, cease using the automated instruction features of the Apps or if such profile is terminated or suspended. The Agreement can also be terminated if a Party fails to fulfil its obligations or at the request of any Party. In case the Agreement is terminated you will no longer be allowed to use the Services.

10.3 In case of significant violation of the Agreement by You, the Company has the right to unilaterally terminate the Agreement and suspend access or cease using the Services.

11. Warranties and representation

11.1 Excluding warranties mentioned in this Agreement, the Company does not provide any other direct or indirect guarantees.

11.2 By accepting this Agreement, you warrant that you are a legally capable natural person of at least 18 years old (or older pursuant to legal requirements in your jurisdiction), or an authorized representative of a legal person. You represent that you are not a citizen of the United States of America, do not reside or are not domiciled in the United States of America, and are not otherwise subject to the jurisdiction of the United States of America or listed on any U.S. Government list of prohibited or restricted countries or parties.

11.3–11.4 You accept the Agreement voluntarily, have read and understood it, and have all rights needed to conclude and execute it. These guarantees survive termination or expiration of this Agreement.

12. Risks

12.1 The use of our Services is suitable only for Users who are fully aware of the associated risks, including market volatility and that potential trading losses can be substantial or total. You warrant that you will only invest money that you can afford to lose.

12.2 You confirm awareness of additional trading risks not explicitly outlined here, and that it is your responsibility to evaluate whether your knowledge, financial situation, and risk tolerance are suitable.

12.3 QENREX does not provide any investment, legal, or tax advice. QENREX does not take into account your personal circumstances. Seek independent professional advice if you require it.

13. Exclusion and limitation of liability

13.1 The Company does not provide any implied warranties with regard to the Services or the App and does not warrant their merchantability or fitness for a particular purpose.

13.2–13.3 The Company assumes no liability for performance of the Apps, meeting expectations, being error-free or uninterrupted, accuracy of transmitted information, your negligence, misuse of login credentials, or imposed limits/restrictions.

13.4 Except in cases of willful misconduct or gross negligence by QENREX, QENREX shall not be liable for any direct or indirect losses. If QENREX is found liable, liability shall be limited to the lesser of: USD 1,000, or 100% of the total amount the User has paid for the use of the Services in the last six months, or the amount QENREX's insurance company is willing to cover — whichever is lowest.

14. Waiver

14.1 THE SERVICES PROVIDED BY THE COMPANY ARE NOT RELATED TO PROVIDING TRADING, FINANCIAL, OR INVESTMENT ADVICE. THE COMPANY DOES NOT ENCOURAGE MENTIONED ACTIVITIES. THE COMPANY IS NOT A REGISTERED TRADING, FINANCIAL OR INVESTMENT ADVISOR.

14.2 IN NO EVENT SHALL THE COMPANY, ITS EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY KIND OF FINANCIAL LOSS, LOST PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE OR ANY OTHER SIMILAR DAMAGE RESULTING DIRECTLY OR INDIRECTLY FROM USE OF THE SERVICES.

15. Force-majeure

15.1–15.3 Provision of Services depends on availability and technical capabilities, the Internet, and legal requirements. Parties are relieved from responsibility for force-majeure events (natural disasters, war, governmental acts, and similar). If force-majeure lasts more than 3 months, any Party may terminate this Agreement.

16. Support and Help Center

16.1 QENREX offers a Help Center and support / contact, where Users can inquire about the Services.

16.2–16.3 Assistance is limited to guidance on operation of the Services. QENREX explicitly does not provide personal financial advice. Tutorials, videos and templates are general in nature and used at the sole risk of the User.

17. Governing law and dispute settlement

17.1 This Agreement is governed by the laws of Saint Vincent and the Grenadines without regard to its conflict-of-laws principles.

17.2 All disputes shall first be resolved by mandatory amicable negotiation. The Party that received the claim must answer within thirty (30) business days.

17.3 If unresolved, exclusive jurisdiction is the courts of Saint Vincent and the Grenadines, and you consent to that jurisdiction.

18. Other conditions

18.1–18.4 This Agreement prevails over conflicting provisions unless otherwise agreed in writing. Failure to enforce is not a waiver. Users may not transfer rights/obligations. Invalid clauses are disregarded without affecting the rest.

18.5 For complaints, contact us with your details and a clear description. Complaints are usually resolved within 30 calendar days.

18.6 No Affiliation. The Company is an independent technology provider. The Company is not affiliated with, sponsored by, or endorsed by any third-party broker, exchange, or financial services provider. Any references to third-party services are for informational purposes only. It is your sole responsibility to select a brokerage and ensure that your use of the Services is compliant with your broker's terms and conditions.

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